Website Privacy Policy
TrueCare Family Medicine, LLC
Effective date: September 20, 2026
TrueCare Family Medicine, LLC ("TrueCare," "we," "us," or "our") respects your privacy. This policy explains how we handle personal information collected through www.truecarefm.com and related general inquiries. Medical records and other protected health information are subject to our separate Notice of Privacy Practices and applicable law. This website policy does not replace that notice or authorize a disclosure of health information.
1. Information we collect
When you contact us through our website, you may provide your first and last name, email address, telephone number, and message. We also receive information you choose to provide when contacting our office about membership, scheduling, or billing.
Our website is hosted by Wix. Wix and other providers supporting the website may process technical information, such as your IP address, browser and device information, pages visited, and access times. Cookies and similar technologies may support site operation, security, and performance.
2. How we use information
We use information to answer inquiries, discuss our services, coordinate membership or appointments, provide administrative and billing support, operate and protect our website, and meet legal obligations. Information used for patient care is handled under our Notice of Privacy Practices where applicable.
3. When information is shared
We may share information with providers that support our website, communications, practice administration, and payment processing, as needed for those services and subject to applicable privacy requirements. Payment providers process payment information under their own privacy and security practices.
We may also disclose information when required or permitted by law, to respond to lawful requests, or to address fraud, security concerns, or threats to safety. Any disclosure of protected health information must comply with applicable health privacy requirements.
We do not sell or rent your personal information. We do not share patient health information with third parties for their advertising.
4. Cookies and your choices
You can manage or delete cookies through your browser settings. Blocking cookies may affect website functions. If a cookie preference banner is displayed, you can use it to manage the choices it offers. Contact us with questions about the website's use of cookies.
5. Medical information and external services
Please do not send birth dates, medical details, payment-card numbers, or other sensitive information through the public website contact form. Current patients should use the communication channels provided by our office for care-related matters.
Our website may link to enrollment, patient, payment, or other external services. Those services may have separate privacy policies. Review the policy provided by each service before submitting information. Where protected health information is involved, applicable health privacy requirements still apply.
6. Security and retention
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, email service, or electronic transmission is completely secure. We retain information as needed for the purposes described here and for applicable medical-record, accounting, and legal requirements.
7. Access, corrections, and communications
You may contact us to request access to or correction of information you provided, ask about deletion, or update your communication preferences. We may verify your identity before responding. Some information must be retained by law. Requests concerning medical records are handled under our Notice of Privacy Practices.
If you receive promotional communications from us, you may ask us to stop them or use any unsubscribe instructions provided. Administrative or care-related communications may continue as appropriate.
8. Children
Although our practice provides care to children, the public website is intended for adults, including parents and guardians. Children under 13 should not submit personal information through the website. If you believe a child has submitted information without a parent's or guardian's involvement, contact us so we can address it appropriately.
9. SMS messaging
If you enroll in our text-messaging program (TrueCare Family Medicine Alerts), we use the mobile number you provide to send the messages described in our Terms of Use, such as appointment reminders, account and billing notices, patient-portal notices, and responses to your support requests. Information gathered in the SMS campaign will not be shared with third parties or affiliates for marketing purposes. Enrollment is optional and is not required to create an account, receive care, or make a purchase. Reply STOP to unsubscribe or HELP for assistance, or call 717-219-7847. See our Terms of Use at www.truecarefm.com/terms-of-use.
10. Updates and contact
We may update this policy as our practices or legal obligations change. The published policy will identify its effective date. For privacy questions or requests, contact TrueCare Family Medicine, LLC at info@truecarefm.com, call 717-219-7847, or write to 73 E Forrest Ave, Suite 330, Shrewsbury, PA 17361.