Return and Refund Policy
TrueCare Family Medicine, LLC
Effective date: September 17, 2026
TrueCare Family Medicine, LLC provides direct primary care through membership and separately charged services or products. Our standard policy is that payments are non-refundable, except for billing corrections, refunds required by law, or an express refund provision in your signed agreement.
1. Membership and enrollment fees
Membership, enrollment, and re-enrollment fees are non-refundable. Membership fees pay for access to the care and services included in your agreement during the membership period; they are not payment for a particular number of visits. Not scheduling a visit or using all available services does not create a refund entitlement.
Prepaid membership fees, including payments for a 12-month membership, are non-refundable and are not prorated if you choose to end membership early, subject to the exceptions stated above.
2. Canceling membership and recurring payments
To request cancellation, contact our office at info@truecarefm.com or 717-219-7847. Cancellation timing, any required notice, and remaining payment obligations are governed by your signed membership agreement. Future recurring charges stop as of the effective cancellation date under that agreement.
Cancellation does not create a refund for prior payments or the unused portion of a paid membership period. This policy does not add a cancellation fee or change the cancellation terms of your signed agreement.
3. Services, medications, and other items
Charges for services already provided and separately purchased items already dispensed are non-refundable. Dispensed medications and medical items are not accepted for return or exchange for a refund. If you believe an item was dispensed incorrectly or has a safety problem, contact us promptly so we can address the issue and any correction or refund required by law.
If an outside laboratory, imaging facility, pharmacy, or other provider bills you directly, its refund policy applies to its charges. Contact that provider about those charges.
4. Billing errors and required refunds
If you believe a charge is duplicate, incorrect, or unauthorized, contact our office so we can investigate and correct any verified error. This no-refund policy does not prevent a refund required by law or limit your lawful payment-dispute rights. Please provide the charge date and amount; do not email full card numbers or sensitive medical information.
When a refund is due, we will arrange it through the original payment method where possible. The time for a credit to appear depends on the payment processor and your bank.
5. Contact
TrueCare Family Medicine, LLC
info@truecarefm.com | 717-219-7847
73 E Forrest Ave, Suite 330, Shrewsbury, PA 17361
www.truecarefm.com